Terms of service
Introduction
Definitions
The seller is Bibetta Limited (we, us and our). Our website is www.bibetta.com.
The customer is a person, company or organisation who wish to buy goods from the seller (you and your).
Trading Terms
We reserve the right to change these Trading Terms from time to time without prior notice by changing them on our website, provided that any such change will not affect any purchases you have made before the change is implemented.
UK law is the applicable law.
Product Information
Portrayal of Products
While every effort has been made to portray items accurately, slight variations may occur.
All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.
Prices
Prices are correct at time of publishing and include Value Added Tax (VAT) where applicable. Any price changes will be confirmed to you at the time of ordering.
Safety Regulations
All products comply with appropriate safety and consumer regulations where appropriate.
If a product is recalled for any reason, we will make our best endeavours to contact the relevant customers.
Shopping with us
Purchases
Please browse through our store and add items to your shopping basket. Once you have finished, click on ‘Checkout’ and you will have an opportunity to check the items you are buying; then guided through the delivery process (address details to send the goods to) and payment process (where the payment for the order will be taken).
You have the option to cancel the order on the website at any time up to the point where the actual payment is taken. An email will be sent confirming details of the order.
All items are subject to availability and we will inform you as soon as possible if goods you have ordered become unavailable.
Payment for goods
All orders need to be paid for in full before they can be dispatched. You can pay for your order with a choice of credit or debit card or PayPal. Through our Payment Service Provider (Stripe) we accept Visa, MasterCard and American Express. We accept the following debit cards Maestro and Visa Electron. The checkout process will guide you through the payment process and will take you to the payment processor site or PayPal to authorise the payment.
Currencies accepted
We accept the following currencies for payment:
GBP (£s)
Credit Card Security
No credit card details are held on our systems. All details are collected by Shopify Payments or PayPal on behalf of Bibetta.
Any communication between the shopper and Shopify Payments is encrypted and meets PCI-DSS requirements. Shoppers are also protected from fraudulent use of their card in a “card not present” environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Delivery for online orders
See Shipping policy for details.
Returns Policy and Procedure
See Returns Policy for details.
Product Guarantee for Bibetta’s products
All our products are guaranteed for 6 months from date of delivery. We will not replace goods we believe have been subjected to excess wear and tear, accidental damage, misuse or which have not been used in accordance with Bibetta’s usage and wash/dry care instructions. This does not affect your statutory rights.
Comments or Complaints
If you have any comments or complaints about any of our products supplied to you, please contact us using the details supplied on the Contact page.
Bibetta Competition Terms and Conditions
The promoter is: Bibetta LTD
1. The competition is open to residents of the United Kingdom only, aged 18+ only.
2. There is no purchase necessary and no entry fee to enter this competition.
3. Only one entry per person will be accepted on each page (optional).
4. Closing date & time will be listed in each competition post. After this date/time no further entries to the competition will be permitted.
5. The promoter reserves the right to cancel or amend the competition without notice. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
6. The promoter is not responsible for any inaccurate information provided by any 3rd party associated with this competition.
7. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any element of the prize with another of equivalent value without notice.1
8. Winners will be chosen at random and winners will be announced on Bibetta's social media pages and messaged directly where possible. If the winner does not claim the prize or cannot be notified within 7 days of notification we reserve the right to withdraw the prize to the winner and select an alternative winner. The winner will be notified when the prize has been sent.
9. The promoter’s decision in respect of all matters of the competition is final and no correspondence will be entered into.
10. By entering this competition an entrant is indicating his/ her agreement to be bound by these terms and conditions.
11. The competition and these terms and conditions will be governed by English Law and any disputes will be subject to the exclusive jurisdiction of the English courts.
12. The winner agrees to the use of his/ her name and image in any publicity material, as well as their entry. Any personal data related to the winner and any other entrants will be used solely in accordance with the UK Data Protection legislation and will not be disclosed to a 3rd party without their permission.
13. This promotion is in no way associated with, sponsored, endorsed or administrated by Facebook, Twitter or any other social network. You are providing your information to Bibetta Ltd. By entering this contest, you agree to a complete release of Facebook from any or all liability in connection with this contest. The information provided will be used in conjunction with the Privacy Policy detailed on our website.
General
Company Details
Bibetta is based and registered in the UK.
Company Registration No: 5116889
VAT Registration No: 942789967
Registered Address:
82B High St
Sawston
Cambridge
CB22 3HJ
EU GPSR responsible person:
eucomply OÜ
Pärnu mnt. 139b – 14
11317 Tallinn
Estonia
Email: hello@eucompliancepartner.com
Tel No: +33757690241
Liability Disclaimer
Bibetta Limited’s total liability for any claim howsoever shall not exceed the price of the goods supplied by us to the customer. Bibetta Limited shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way
